Assistant Executive Housekeeper
Full Time • Home 2 Suites- Wilmington Medical Park
Benefits:
- Employee of the Month bonus
- DailyPay - Coming Soon
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
The selected candidate will work as a Housekeeper three days a week and serve as the Assistant Executive Housekeeper two days per week, covering for the Executive Housekeeper on their off days. In the assistant role, you’ll help oversee the housekeeping department, ensuring high standards of cleanliness, organization, and guest satisfaction. Strong leadership, attention to detail, and a commitment to excellence are essential. Open availability is required.
Key Responsibilities
- Guest Room Cleaning:
- Thoroughly clean and sanitize guest rooms, including making beds, dusting, vacuuming, and cleaning bathrooms.
- Replace used linens with fresh ones, ensuring beds are made to hotel standards.
- Restock room amenities and supplies as needed.
- Inventory Management:
- Monitor and manage inventory of cleaning supplies and room amenities.
- Report any shortages or needed repairs to the Executive Housekeeper.
- Guest Service:
- Provide excellent customer service by responding promptly and courteously to guest requests or concerns.
- Report any issues or maintenance needs in guest rooms or common areas to the appropriate personnel.
- Team Collaboration:
- Work closely with other housekeeping staff and hotel departments to ensure efficient operations and guest satisfaction.
- Participate in team meetings and training sessions as required.
- Departmental Leadership:
- Supervise and manage the housekeeping team, including hiring, training, scheduling, and evaluating staff performance.
- Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and quality standards.
- Provide guidance and support to housekeeping staff, addressing any issues or concerns promptly.
- Operational Management:
- Develop and implement housekeeping procedures and standards to optimize efficiency and maintain high levels of cleanliness and organization.
- Monitor and manage departmental budgets, including controlling labor costs, managing inventory of cleaning supplies, and overseeing purchases.
- Ensure proper maintenance and upkeep of housekeeping equipment and supplies.
- Guest Experience:
- Collaborate with other hotel departments to address guest requests, complaints, and special needs related to housekeeping services.
- Implement and enforce protocols to handle lost and found items, ensuring proper documentation and guest notification.
- Provide excellent customer service by responding promptly and courteously to guest requests or concerns.
- Report any issues or maintenance needs in guest rooms or common areas to the appropriate personnel.
- Safety and Compliance:
- Ensure compliance with health, safety, and sanitation regulations, including proper handling of cleaning chemicals and safe work practices.
- Conduct regular safety training and drills for housekeeping staff.
- Quality Control:
- Establish and maintain high standards of cleanliness and hygiene throughout the hotel.
- Develop and monitor performance metrics to assess departmental efficiency and guest satisfaction.
- Inventory and Supply Management:
- Oversee the ordering, storage, and usage of cleaning supplies and linens, ensuring adequate inventory levels while minimizing waste.
- Conduct regular inventory audits and adjust purchasing as needed.
- Reporting and Administration:
- Prepare and maintain accurate records of departmental activities, including staffing, inventory, and maintenance reports.
- Provide regular reports to hotel management regarding housekeeping performance, guest feedback, and departmental needs.
Qualifications:
- Minimum of 3 years of experience in housekeeping management or a similar role within the hospitality industry.
- High School Diploma or equivalent preferred.
- Proven leadership and team management skills.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Knowledge of cleaning techniques, equipment, and safety protocols.
- Proficiency in Microsoft Office Suite and hotel management software.
- Ability to work flexible hours, including weekends and holidays.
Join us and lead a team dedicated to creating an exceptional guest experience through impeccable cleanliness and outstanding service. We look forward to receiving your application!
Compensation: $14.00 - $16.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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